We make a lot of promises – every single day. There are the big ones like “you’ll get the business”, “you’ll be promoted” which we usually keep in mind and follow up on. But what about all the rather small commitments we make ? How often do we say “I’ll call you on Thursday”, “we’ll discuss in our next meeting” or just “I’ll let you know” and then we forget about it. Not a big deal ? Maybe for you, but what if your call on Thursday means a lot to the other person ? Any broken word can damage a relationship and your reputation. Take notes if you need to, but let people count on you !